Are you interested in Communication and Optometric Practice? #guidelines #CET #sociology #optometry cc @esrc

from the website of the College of Optometrists

The practical work of the optometrist 2: communication skills in optometry

In 2009, an ESRC funded project ‘Assessing Eye Sight and Ocular Health: The Practical work of optometrists’ was undertaken to investigate how optometrists conduct eye examinations and how their findings were communicated to patients.  The project involved a detailed study of the practices of eye care in the UK and revealed the interactional practices that optometrists rely on to assess clients’ state of sight and eye health.

Following on from this, The practical work of the optometrist 2 was a Knowledge Exchange project that used the findings of the original study to create a communication skills information for optometry students, optometric practitioners, trainers and organisations.

Project outputs

The project produced the following materials, which will be of interest to those wishing to look at how communication affects optometric practice.

The material can be downloaded here.

optom

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CET activities!

Over the last two months we have been busy running communication skills activities for eye care practitioners. We’ve been visiting different optometry practices to conduct our CET course with staff there. During these sessions we use video recordings of real consultations to explore communication issues in the consultation. We discuss the consequences that different communication practices can have and encourage our participants to reflect on the ways they communicate with their patients. Although there is a rarely a particular ‘right’ or ‘wrong’ way to communicate, recognising that different types of question, instruction etc can lead to different kinds of response from the patient can be extremely beneficial as it enables practitioners to make informed choices about how they interact with their patients. Observing video recordings of real consultations is an ideal way to deepen understanding of communication in the consultation.

opt01

We have had very positive feedback from our course participants. Here are some sample comments:

“I have learnt more about communication this afternoon than I did during my training”

“We all found your presentation very useful and relevant to real life optometry. I now have the view that video training techniques are the future!”

“Your course was very interesting and helpful. I hope you can come back again. ”

opt02

As the project is drawing to a close, we are unfortunately not able to organise any more CET sessions. However, we have recently published a CET article in Optometry Today. http://www.optometry.co.uk/clinical/?sid=700 As the first in a two- part series, our article focuses on soliciting information from the patient. The second part will follow soon and will focus on delivering information to the patient.

Free CET courses now available in February and March 2014!

Thanks to a project extension we are now able to offer more free CET courses. We can come to your practice in February or March this year to deliver a two hour session on ‘Communication in the consultation’. The course is highly interactive and suited to small groups. We use video footage from real consultations to highlight practical issues concerning communication and communication skills in optometric consultations.

This session delivers 1 CET point and covers:
– the importance of communication in the consultation
– challenges to effective communication in the consultation
– the role of body movement and eye contact
– soliciting information from the patient
– delivering information to the patient
– giving bad news
– approaches to maximise communication skills
When we come to your practice, we bring all necessary equipment – computer, projector and screen. All you need to provide is a room for us to meet in!
If you are unable to hold a session in your practice, we also run courses in central London.
If you are interested in attending a course or would like to know more, please contact helena.webb@kcl.ac.uk

Would you like us to deliver a CET communication skills session at your practice?

As part of our research collaboration with the College of Optometrists we have designed two CET courses on communication skills. In addition to holding some courses in central London, we are able to travel to interested practices and run courses there. 

What do the courses involve?

Both courses are designed to further participants’ understanding of communication in the consultation and identify practical steps that can maximise the ways that optometrists communicate with their patients. The sessions are highly interactive and include the discussion of video extracts of real consultations as well as various opportunities for peer discussion. The sessions are available for small groups – ideally between 2 and 6 people – and are suitable for optometrists at any stage of their career. The two courses are:

Communication in the consultation: Understanding different approaches to communication and how they may be applied to activities and challenging scenarios across the optometric consultation. (1 CET point over one session).

Video-recording for communication skills development and peer review (3 CET points over two sessions).

Further details of each course can be found below.

Interested?

These courses are free of charge and we will provide the necessary materials. We can come over to your practice and deliver the sessions at a time that is convenient to you. A single session is generally planned to last between 2.5-3 hours although this may vary according to numbers of participants and the amount of discussion arising. We can bring along a projector and projector screen, if necessary – so all you need to do is supply the people and a room for us to meet in! 

If you are interested, please contact helena.webb@kcl.ac.uk for further details.

Single session seminar: 

Communication in the consultation: Understanding different approaches to communication and how they may be applied to activities and challenging scenarios across the optometric consultation. (1 CET point)

 A successful optometric consultation requires successful communication. The interactions that occur between optometrist and patient are crucial to clinical outcomes as well as patient adherence and satisfaction. Therefore it is highly beneficial to practitioners to maximise their communication skills.

This seminar provides an innovative opportunity for practitioners to deepen their understanding of communication in the consultation, reflect on their own communicative practices and consider a variety of ways to maximise their skills. The content of the seminar draws on video-footage and research findings and promotes peer discussion. Participants will have the opportunity to watch and discuss video footage of recorded encounters as well as to learn about research findings on communication in optometric consultations and discuss their practical implications. During the seminar participants will:

Discuss key challenges to successful communication in the consultation, including scenarios they personally find ‘difficult’;

Learn about and reflect on different patterns of communication and the consequences they can have for the accomplishment of consultation tasks;

Learn about and reflect on different communicative practices in relation to ‘difficult’ scenarios.

Discuss methods to maximise their communication skills.

The content of the seminar will focus on 1) obtaining information from the patient and 2) delivering information to the patient. It therefore directly relates to CET core competencies. Participants will be invited to contact the seminar facilitators before the session to let them know their specific areas of interest and this will help determine the particular content of the session. 

The seminar will be led by researchers from King’s College London, who have conducted a 2 year video-based study of communication in optometric consultations. These seminars form part of a broader collaboration between King’s College London and the College of Optometrists to deliver a communication skills development package for eye care practitioners.

Two session workshop:  

Video-recording for communication skills development and peer review (3 CET points)

Communication is central to the success of eye care consultations and it is therefore beneficial for practitioners to work to maximise their communication skills. Video recordings provide an excellent tool for communication skills development, enabling practitioners to observe and reflect on different communication behaviours and the consequences they have in the consultation. 

This 2 part workshop provides an innovative way for participants to experience the benefits of using video to deepen their understanding of communication and conduct peer reviews based on the discussion of video footage. The workshop draws on video footage of optometric consultations and research findings from a study of communication in eye care. It also promotes peer discussion.

In part 1 participants will:

Discuss key challenges to successful communication in the consultation, including scenarios they personally find ‘difficult’.

Learn about different communication behaviours and reflect on them as they relate to the consultation and their own practice.

Observe and discuss video footage of consultations in relation to key communication challenges.

Learn about video recording for the purposes of communication skills development.

Between parts 1 and 2 (a week) participants will video record some of their own practice and select a short clip (2-3 minutes) for discussion in part 2. The workshop facilitators will provide the necessary equipment and practical guidance on the recording process. 

In part 2 participants will:

Adopt a peer review format to discuss their selected clips, identifying and reflecting on the communication practices occurring.

Relate the discussion to understandings of communication behaviours from part 1 and use this to reflect on their own practice and communication skills development.

Discuss the video recording experience and how to incorporate video and peer discussion into long-term communication skills development. 

The workshop will provide a constructive, supportive environment in which practitioners will increase their knowledge of communication and identify ways to maximise their own communication skills. The content of the workshop directly relates to CET core competencies and requirements for peer discussion/review. 

The workshop will be led by researchers from King’s College London, who have conducted a 2 year video-based study of communication in optometric consultations. These workshops form part of a broader collaboration between King’s College London and the College of Optometrists to deliver a communication skills training package for eye care practitioners.

Optometry CET Communication Skills Workshop: Nov 11th, 4pm – 7pm at King’s College London

Single session seminar:

Communication in the consultation: Understanding different approaches to communication and how they may be applied to activities and challenging scenarios across the optometric consultation.

A successful optometric consultation requires successful communication. The interactions that occur between optometrist and patient are crucial to clinical outcomes as well as patient adherence and satisfaction. Therefore it is highly beneficial to practitioners to maximise their communication skills.

This seminar provides an innovative opportunity for practitioners to deepen their understanding of communication in the consultation, reflect on their own communicative practices and consider a variety of ways to maximise their skills. The content of the seminar draws on video-footage and research findings and promotes peer discussion. Participants will have the opportunity to watch and discuss video footage of recorded encounters as well as to learn about research findings on communication in optometric consultations and discuss their practical implications. During the seminar participants will:

–          Discuss key challenges to successful communication in the consultation, including scenarios they personally find ‘difficult’;

– Learn about and reflect on different patterns of communication and the consequences they can have for the accomplishment of consultation tasks;

– Learn about and reflect on different communicative practices in relation to ‘difficult’ scenarios.

– Discuss methods to maximise their communication skills.

The content of the seminar will focus on 1) obtaining information from the patient and 2) delivering information to the patient. It therefore directly relates to CET core competencies. Participants will be invited to contact the seminar facilitators before the session to let them know their specific areas of interest and this will help determine the particular content of the session. The seminar will be led by researchers from King’s College London, who have conducted a 2 year video-based study of communication in optometric consultations. These seminars form part of a broader collaboration between King’s College London and the College of Optometrists to deliver a communication skills development package for eye care practitioners.

If you are interested in attending the session, please contact helena.webb@kcl.ac.uk.

Coming soon: communication training skills courses with CET points!

We will soon be starting our CET accredited communication training skills courses. These are suitable for optometrists at all stages of their career and will cover topics connected to the GOC’s core competencies on communication. We will use our research data and findings to promote discussion of key issues in communication and consider ways to maximise communication between optometrists and patients. Two kinds of course are available – a single session and a double session. We plan to hold sessions in central London in addition to travelling over to interested optometric practices. The two course outlines are below. If you are interested in attending one (or two!) please contact helena.webb@kcl.ac.uk for further details.

Single session seminar:

Communication in the consultation: Understanding different approaches to communication and how they may be applied to activities and challenging scenarios across the optometric consultation.

A successful optometric consultation requires successful communication. The interactions that occur between optometrist and patient are crucial to clinical outcomes as well as patient adherence and satisfaction. Therefore it is highly beneficial to practitioners to maximise their communication skills.

This seminar provides an innovative opportunity for practitioners to deepen their understanding of communication in the consultation, reflect on their own communicative practices and consider a variety of ways to maximise their skills. The content of the seminar draws on video-footage and research findings and promotes peer discussion. Participants will have the opportunity to watch and discuss video footage of recorded encounters as well as to learn about research findings on communication in optometric consultations and discuss their practical implications. During the seminar participants will:

–        Discuss key challenges to successful communication in the consultation, including scenarios they personally find ‘difficult’;

–        Learn about and reflect on different patterns of communication and the consequences they can have for the accomplishment of consultation tasks;

–        Learn about and reflect on different communicative practices in relation to ‘difficult’ scenarios.

–        Discuss methods to maximise their communication skills.

The content of the seminar will focus on 1) obtaining information from the patient and 2) delivering information to the patient. It therefore directly relates to CET core competencies. Participants will be invited to contact the seminar facilitators before the session to let them know their specific areas of interest and this will help determine the particular content of the session. The seminar will be led by researchers from King’s College London, who have conducted a 2 year video-based study of communication in optometric consultations. These seminars form part of a broader collaboration between King’s College London and the College of Optometrists to deliver a communication skills development package for eye care practitioners.

Two session workshop

Video-recording for communication skills development and peer review

 

Communication is central to the success of eye care consultations and it is therefore beneficial for practitioners to work to maximise their communication skills. Video recordings provide an excellent tool for communication skills development, enabling practitioners to observe and reflect on different communication behaviours and the consequences they have in the consultation.

This 2 part workshop provides an innovative way for participants to experience the benefits of using video to deepen their understanding of communication and conduct peer reviews based on the discussion of video footage. The workshop draws on video footage of optometric consultations and research findings from a study of communication in eye care. It also promotes peer discussion.

In part 1 participants will:

–        Discuss key challenges to successful communication in the consultation, including scenarios they personally find ‘difficult’.

–        Learn about different communication behaviours and reflect on them as they relate to the consultation and their own practice.

–        Observe and discuss video footage of consultations in relation to key communication challenges.

–        Learn about video recording for the purposes of communication skills development.

Between parts 1 and 2 (a week) participants will video record some of their own practice and select a short clip (2-3 minutes) for discussion in part 2. The workshop facilitators will provide the necessary equipment and practical guidance on the recording process.

In part 2 participants will:

–        Adopt a peer review format to discuss their selected clips, identifying and reflecting on the communication practices occurring.

–        Relate the discussion to understandings of communication behaviours from part 1 and use this to reflect on their own practice and communication skills development.

–        Discuss the video recording experience and how to incorporate video and peer discussion into long-term communication skills development.

The workshop will provide a constructive, supportive environment in which practitioners will increase their knowledge of communication and identify ways to maximise their own communication skills. The content of the workshop directly relates to CET core competencies and requirements for peer discussion/review. The workshop will be led by researchers from King’s College London, who have conducted a 2 year video-based study of communication in optometric consultations. These workshops form part of a broader collaboration between King’s College London and the College of Optometrists to deliver a communication skills training package for eye care practitioners.